Deepening the Path from Open Source to Essential Observability

For nearly a decade, has offered a proven pathway for organizations using the world’s most popular open source tools to monitor and analyze their cloud systems—allowing them to enlist a far more efficient and cost-effective approach.

As we continue to expand our Open 360™ platform to provide all the essential capabilities that today’s fast-growth organizations need to engage full-stack observability, some of this focus is evolving as well, but the larger value proposition remains the same. 

Our goal is to make it as easy as possible to go from using a patchwork of disparate OSS tools to embracing a unified approach saving time and money—while empowering your teams to focus their efforts on the work that matters most. 

Open source is amazing and can get you heading in the right direction toward full observability— we’re here to help you go the rest of the distance.

The OSS Payoff: Pulling it All Together

For the second straight year, our friends at Gartner credited in the annual Magic Quadrant for APM and Observability for eliminating the management burdens that typically arise from managing your own open source observability stack.

The experts specifically noted our “visionary” work to help customers reduce the “onerous” cost and overhead of trying to build and maintain observability strictly from open source tooling, as rolls all these capabilities into a unified SaaS platform. 

We’ve been in the game of translating OSS tools—including OpenSearch, Prometheus and Jaeger—into powerful SaaS offerings for some time, but it’s this unified platform approach that now dominates our approach.

This is because our customers aren’t hugely interested in pursuing independent logging, metrics or traces anymore — they need the full stack, backed by dedicated use cases that help analyze and troubleshoot their critical applications. At the same time, employing multiple systems to do this work is difficult and time-consuming and a drag on available resources. 

It’s not just our purpose-built approach to reducing the practical cost of observability with features such as the Data Optimization Hub that relate here; allows organizations to make the most of their OSS expertise by pulling together all the essentials of observability in one package, saving measurable amounts of time and money.

Staying Current: Innovating on OSS Innovation

While pulling together all the best elements of what’s found in open source to help organizations optimize their resources is critical, embracing ongoing innovation is another key aspect.. 

In that sense, we remain focused on ensuring the best and most innovative OSS projects continue to be surfaced in relevant areas of our platform. Two of the most influential OSS projects today are Kubernetes and OpenTelemetry, and these technologies are also at the forefront of our vision.

When we point to the cross-platform value of Open 360 and how it goes far beyond what can be accomplished with individual tools, we often start by highlighting our Kubernetes 360 solution. Here, instead of trying to garner all the relevant information needed to ensure your K8s environments are operating correctly from different sources available (even from within a typical observability system) we’ve created an even more targeted and unified approach.

As for OTEL, many are focused on using this open source capability for gathering and communicating vital cloud telemetry — especially for observability purposes. Yet, even working with OTEL can be difficult, so we’re putting significant emphasis on easing data collection, configuration and the overall flow of data into the observability UX. Once again, OSS is a critical enabler, and we’re attempting to make it even more valuable for users.

This is how we’re taking the pervasive value and power of OSS and building it into something even more focused. Our customers tell us this is what they need and want, and it works.

Moving Forward: Iterating and Advancement

Speaking in terms of innovating observability, in general, the notion of “open” systems will also play a role as moves to introduce even more advanced and powerful features such as AI to help our customers get the most out of their teams and investments.

Earlier this year we announced integration between Open 360 and widely-available generative AI systems such as ChatGPT. And while these so-called LLMs are not themselves open source, the context with which we’re using them is to inform our Cognitive Insights capability — itself a form of automated crowdsourcing.

While not pure open source, this is the confluence of massively-used AI with freely available information we consolidate and filter for our customers. This is how we take the best of open innovation and bring it all together for customers.

While not everything that we do here at is 100% open source, our customers know this approach is practical and advantageous in meeting their needs. As always, we’ll continue to partner with and build on the expertise of the community to ensure organizations have the essential observability they need at a cost and complexity level far below other vendors.

If you’ve read this far, I’m hoping you’ll agree — we think it’s the best of both worlds.

Find out how can help bring your open source observability to the next level by signing up for a free trial today.

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