Last revised on June 20, 2023
The Services are intended solely for persons who are 18 or older. Any access to or use of the Website, Logz.io Platform, Services or Data by anyone under 18 is expressly prohibited. By accessing or using the Website, Logz.io Platform, Services or Data, you represent and warrant that you are 18 or older.
If you use the Logz.io Platform, Services or Website, you hereby represent, warrant and undertake that you will only use it to process User Data which you have the right to process, and in compliance with all applicable laws and regulations, including but not limited to applicable data security and privacy laws. You shall be solely responsible to provide any notice and obtain any consent from any data subject, all as required by applicable laws and regulations in connection with the collection, use and disclosure of any User Data that includes personal information or personally identifiable information to Logz.io by you.
If you provide User Data which contains Personal Data (as defined below), and such Personal Data is subject to the provisions of the General Data Protection Regulation (GDPR), then such sharing will be governed by Logz.io’s Data Processing Addendum, which can be accessed through this link.
For the purpose of this Section 3, “Personal Data” shall mean any information relating to an identified or identifiable natural person.
You acknowledge that Logz.io may establish with respect to each of the Subscription Plans (as defined below), limits concerning use of the Services, including, without limitation, the maximum number of days that the User Data will be retained by the Services (the “Retention Period“), the frequency with which you may access the Services, the 3rd party cloud providers where the User Data will be stored and their locations, etc.
Any User Data that you send to the Logz.io Platform shall be in accordance with your Subscription Plan and the Documentation. Customer may ship User Data according to its Subscription Plans, to be calculated daily, based on the amount of User Data that is sent to the Logz.io Platform and enriched, as measured by the Logz.io Platform from 00:00 UTC to 23:59:999 UTC (the “Daily Data Capacity“). In the event that you send User Data in excess of your Subscription Plan, then Logz.io reserves the right to charge additional fees with respect thereto, as set forth in the applicable Order Form or in Logz.io’s pricing page available at: https://logz.io/pricing/ (the “Pricing Page“).
For clarification, you acknowledge that when your Subscription Plan is changed from a Trial Plan to a Community Plan or to any of the Paid Plans (as such terms are defined below), the maximum Daily Data Capacity of User Data that may be sent to the Logz.io Platform shall be changed according to the Community Plan or to the specific Paid Plan, as applicable. In case the maximum Daily Data Capacity under the Community Plan or any of the Paid Plans is lower than that of the Trial Plan, we reserve the right to remove or delete such portion of your User Data which exceeds the Daily Data Capacity applicable to your then current Subscription Plan.
You agree that Logz.io has no responsibility or liability for the deletion of or failure to store any User Data or other content maintained or transmitted by or through the Services.
Solely with respect to Users with an Account that is under a Paid Plan- Logz.io shall employ commercially reasonable efforts to make the Services available according to the following target uptime availability- https://logz.io/about-us/logzio-sla.
In order to gain access to certain features of the Logz.io Platform, you must register and create an account with Logz.io via the Website, via the AWS Marketplace or via the Azure marketplace (an “Account“). You agree to provide accurate information during the registration process, to update such information and to keep it current and complete, at all times. Logz.io reserves the right to suspend or terminate your Account at any time, including if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are solely responsible for safeguarding your Account’s credentials (such as your username and password). You agree that you will not disclose your Account’s credentials to any third party other than to your Authorized Users and that you will take sole responsibility for any activities or actions under your Account, including those of your Authorized Users, whether or not you have authorized such activities or actions. You will immediately notify Logz.io of any unauthorized use of your Account. An administrator of an Account may authorize an unlimited number of Authorized Users per Account by sending them an invitation to join the Account. The administrators will administer the use of such Account by such Authorized Users.
Logz.io offers trial, free and various paid subscription plans (a “Trial Plan“, “Community Plan” and “Paid Plan“, respectively, and collectively, the “Subscription Plans“) for all Accounts. A description of the features associated with these Subscription Plans is available on the Website.
All new Accounts start with a Trial Plan. Following the lapse of the applicable trial period under a Trial Plan, a Community Plan will automatically apply to an Account, unless you select to subscribe to a Paid Plan. When you select a Paid Plan, you will need to select a payment method. If you elect to pay through a credit card, you will be required to provide the third party clearance services provider with a credit card number and customary billing information such as your name and billing address. Invoices will be sent to you through such third party clearance services provider. If you elect to pay through wire transfer, you will pay our fees through the wire instructions we will provide. If available, Logz.io may also enable you to pay via one of the available marketplaces that offer the Logz.io Platform, such as the AWS Marketplace or the Azure Marketplace.
Your subscription period will commence on the start date and end on the end date, as set forth in your Order Form or in any other written agreement with the Company (the “Subscription Period“). You will be automatically charged the subscription fee in advance of each Subscription Period, unless stated otherwise in the Order Form or in any other signed agreement between you and Logz.io. In the event that your Subscription Period is on a month-to-month basis, then you may cancel your Account by contacting your account manager in writing, at least thirty (30) days prior to the renewal of such Subscription Period.
During the Subscription Period, you have the option to use additional priced features, capabilities, and services offered by Logz.io via the Logz.io Platform (“Additional Services”), and the calculation of the Additional Services’ usage and fees will be in accordance with the prices, as set forth on Logz.io’s Pricing Page available at: https://logz.io/pricing. At any time, your administrator may disable any access to the Additional Services via the Logz.io Platform or via the Support Chat.
If you are subscribed to a Community Plan and you do not access your Account for 30 days or longer, Logz.io may cancel your Account (also see section 11 with respect to Account cancellation and termination). If Logz.io decides to cancel your Account, Logz.io may, at its discretion, provide you with notice via e-mail. If Logz.io receives a bounce-back from an e-mail account to which Logz.io sent a notice regarding the cancelation of your Account, Logz.io is under no obligation to provide you with further notice.
You acknowledge and agree that the Services (including the Shippers) may include, or require you to install and use, certain publicly available software (“Third Party Software”), as specified on the Website, in the Documentation and in the Logz.io Platform. “Shippers” means certain libraries and programs available through Logz.io Platform or otherwise, that enable Users to collect logs containing User Data and to ship them to the Server where such User Data shall be stored for a limited Retention Period, all as set forth in the applicable Order Form. You agree to be bound by the terms governing the Third Party Software with regards to the use thereof. Logz.io does not, and shall not, assume any responsibility or liability with respect to any Third Party Software, its integrity, completeness, accuracy, reliability and/or quality, and Logz.io does not guarantee or assume any responsibility or liability that any such Third Party Software will function as described by the third party providing it. Furthermore, Logz.io does not, and shall not, assume any responsibility or liability to any content offered, published, displayed and/or suggested through any Third Party Software.
In addition, you acknowledge and agree that the use of the Insights feature is based on publicly available resources on the Internet and on AI-generated content. As such, these suggestions may be incomplete, inaccurate and/or contain errors. Logz.io makes no representations or warranties of any kind, express or implied, about the completeness, accuracy or availability of these insights or the use thereof.
All trademarks, service marks, logos, trade names and any other proprietary designations of Logz.io used herein are trademarks of Logz.io. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks of their respective owners.
By making any User Data available through the Logz.io Platform, you hereby grant Logz.io a non-exclusive, transferable, sublicenseable, worldwide, royalty-free license to use, copy, modify, publicly display and distribute your User Data for the purpose of providing the Services to you. You also grant Logz.io the right to use your User Data to improve our Services, the Logz.io Platform and the Website.
In addition, you agree not to do any of the following in connection with your use of the Services, or with your access to the Logz.io Platform or the Website (including with respect to any third party services offered or linked therefrom):
By accessing, browsing or using the Website, Logz.io Platform, Services or Data, you represent that you are not the target of sanctions laws by the European Union, United States (including by the US Department of Commerce and US Department of Treasury), or United Kingdom (including by Her Majesty’s Treasury). Moreover, you represent that you are not located within any country or territory that is subject to comprehensive sanctions, including Iran, Syria, Lebanon, Cuba, North Korea, Crimea, or the so-called Donetsk People’s Republic or Luhansk People’s Republic.
Once an Account is terminated or cancelled, Logz.io has no obligation to retain your User Data, and Logz.io may delete such User Data (including any configuration, customization and settings) without any option to recover the User Data. Note that in certain instances, some of your User Data may not be completely removed from the Logz.io Platform. We are not and shall not be responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Data.
YOU AGREE THAT USE OF THE SERVICES, THE LOGZ.IO PLATFORM AND THE WEBSITE IS ENTIRELY AT YOUR OWN RISK. THE SERVICES, THE LOGZ.IO PLATFORM, THE WEBSITE AND THE DOCUMENTATION ARE PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF PROPRIETARY RIGHTS, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, LOGZ.IO DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS ACCESSED THROUGH OR ADVERTISED ON THE WEBSITE, THE LOGZ.IO PLATFORM OR SERVICES, OR ACCESSED THROUGH ANY LINKS THEREFROM.
LOGZ.IO DOES NOT GUARANTEE OR ASSUME ANY RESPONSIBILITY OR LIABILITY THAT THE SERVICES, THE LOGZ.IO PLATFORM AND THE WEBSITE WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAY OR ERRORS. LOGZ.IO DISCLAIMS ANY WARRANTY THAT THE SERVICES WILL BE ERROR FREE OR UNINTERRUPTED OR THAT ALL ERRORS WILL BE CORRECTED.
A number of factors may impact the quality of your communications and use of the Services, the Website and the Logz.io Platform and may result in the failure of your communications including, without limitation, for example, your use of Shippers or other third party software, your local network, firewall, your internet service provider, the public internet and your power supply. LOGZ.IO TAKES NO RESPONSIBILITY FOR ANY DISRUPTION, INTERRUPTION OR DELAY CAUSED BY ANY FAILURE OF OR INADEQUACY IN ANY OF THESE ITEMS OR ANY OTHER ITEMS OVER WHICH WE HAVE NO CONTROL. YOU FURTHER ACKNOWLEDGE THAT LOGZ.IO IS NOT RESPONSIBLE AND HAS NO LIABILITY FOR ANY HARDWARE, SOFTWARE, OR OTHER ITEM OR SERVICE PROVIDED BY ANYONE OTHER THAN LOGZ.IO.
YOU ACKNOWLEDGE THAT THE SERVICES AND DATA ARE HOSTED ON A THIRD PARTY HOSTING FACILITY, AND THAT LOGZ.IO SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTION TO THE SERVICES OR LOSS OF DATA WHICH IS CAUSED BY SUCH THIRD PARTY HOSTING FACILITY. LOGZ.IO MAY CHANGE THE THIRD PARTY HOSTING PROVIDER OR ITS LOCATION, FROM TIME TO TIME, AT ITS SOLE DISCRETION. YOU FURTHER ACKNOWLEDGE THAT LOGZ.IO IS NOT A BACKUP OR STORAGE SERVICE, AND THAT LOGZ.IO SHALL HAVE NO LIABILITY TOWARDS YOU WITH REGARD TO ANY LOSS OR DESTRUCTION OF USER DATA DURING THE RETENTION PERIOD. YOU ACKNOWLEDGE THAT LOGZ.IO DOES NOT WARRANT OR GUARANTY THE SECURITY OF THE WEBSITE, THE LOGZ.IO PLATFORM OR OF COMMUNICATIONS MADE USING THE SAME.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM LOGZ.IO OR THROUGH THE WEBSITE AND/OR THE LOGZ.IO PLATFORM WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
You are solely responsible for all of your communications and interactions with other Users of the Logz.io Platform and with other persons with whom you communicate or interact as a result of your use of the Logz.io Platform. For example, Users may participate in a user-to-user forum. You understand that Logz.io does not screen or inquire into the background of any users of the Logz.io Platform, nor does Logz.io make any attempt to verify the statements of Users. Logz.io makes no representations or warranties as to the conduct of Users or their compatibility with any current or future Users of the Logz.io Platform. You should not provide your financial information (e.g. your credit card or bank account information) to other Users.
We welcome feedback, comments and suggestions for improvements to the Services (“Feedback“). You can submit Feedback by e-mailing us via the Website or by contacting our customer support at firstname.lastname@example.org. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicenseable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback, whether provided directly to Logz.io, via our Website or by contacting our customer support, for any purpose.
We may mention you as a client on the Website, in marketing collaterals and in public statements and for that purpose, we may use your logo and trademark. In addition, upon your written consent (not to be unreasonably withheld), we may issue a press release or case study, concerning our engagement with you.