Last revised on June 15, 2020
We, at LogsHero Ltd. (“we” or the “Company”), are committed to protect the privacy of:
Please note that the term “you” shall refer to Website’s visitors, Customers and Users, as applicable.
The term “GDPR” shall mean the General Data Protection Regulation (Regulation (EU) 2016/679).
The term “CCPA” shall mean the California Consumer Privacy Act of 2018 (Cal. Civ. §§ 1789.100–1798.199) and the California Consumer Privacy Act Regulations by the Attorney General.
We may collect the following types of information from or about you:
Personal Information is individually identifiable information, namely information that identifies an individual or may with reasonable effort to identify an individual. We gather the following types of Personal Information:
Non-Personal Information is non-identifiable information that, when taken alone, cannot be used to identify you. As such, we are not aware of the identity of the user from which the Non-Personal Information was collected.
Such End-User Data is provided by the Customer (or its Users), and may be enriched on its behalf, and processed by us on our cloud computing servers. The Company provides such services as a “data processor” or “service provider” (as defined under the GDPR and CCPA, respectively), acting under the sole direction of its Customers and Users.
Please note that End-User Data (including any enrichment) is exclusively controlled by the Customer, meaning that the Customer (or any Users authorized by the Customer to use the Logz.io Platform on its behalf), maintain ownership of their related End-User Data and determine their own policies regarding the content that is provided within the End-User Data, the access permissions and the retention of the End-User Data.
Here are some examples of End-User Data that may be recorded and processed when you use the Logz.io Platform (keep in mind that they are only examples and there may be others):
Please note that such End-User Data may include Personal Information. If you (as a Customer or a User) provide to us or to third-parties acting on our behalf any Personal Information relating to other individuals (e.g. employees, end-users, etc.)
If you have any reason to believe that our Services are misused, in any way, please do not hesitate to inform us at: email@example.com.
When you visit or access our Websites, or when you interact or engage with our Services, we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other technologies (“Tracking Technologies”).
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Services, improve our Services’ performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, Customers and partners.
We also allow third parties to collect information about you through Tracking Technologies for the same purposes mentioned above.
Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at https://www.allaboutcookies.org/.
We store Tracking Technologies when you visit or access our Services (for example, when you are visiting our Websites) – these are called “First Party Tracking Technologies”. In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) – these are called “Third Party Tracking Technologies”.
Both types of these Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.
There are five main types of Tracking Technologies:
These Tracking Technologies are essential to enable you to login, navigate around and use the features of our Services, or to provide a service requested by you (such as your username). We do not need to obtain your consent in order to use these Tracking Technologies. These Tracking Technologies can be used for security and integrity reasons – for example, to detect violation of our policies and for support or security features.
These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged in) and support other features of our Services.
These Tracking Technologies collect information about your online activity (for example the duration of your visit on our Services), including behavioral data and content engagement metrics. These Tracking Technologies are used for analytics, research and to perform statistics (based on aggregated information).
These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by our advertisers (for example advertising networks) and provide them insights about the people who see and interact with their ads, visit their websites or use their app.
Our website includes social media features, such as the Facebook “Like” or “Share” buttons. These features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing these features.
|Third-party Tracking Technology||Performance Tracking Technologies|
|Third-party Tracking Technology||Marketing or Advertising Tracking Technologies|
|Third-party Tracking Technology||Functionality Tracking Technologies|
|Other cookies||First and Third party Tracking Technology||Strictly necessary Tracking Technologies|
Please note that we do not recognize or respond to automated browser signals regarding Tracking Technologies, including “Do Not Track” requests. However, there are various ways in which you can manage and control your cookie settings. Please remember that, by deleting or blocking cookies, some of the features of the Services may not work properly or as effectively.
Most web browsers will provide you with some general information about cookies, enable you to see what cookies are stored on your device, allow you to delete them all or on an individual basis, and enable you to block or allow cookies for all websites or individually selected websites. You can also normally turn off third-party cookies separately. Please note that the settings offered by a browser or device often only apply to that particular browser or device. Information about cookies is usually found in the “Help” section of the web browser. Below are some links to some commonly used web browsers:
Turning off third-party cookies
You can turn off certain third party targeting/advertising cookies by visiting the following link: Network Advertising Initiative.
In addition to the purposes listed herein, the information we collect, which may include your Personal Information, is used for the following purposes:
We do not rent or sell any Personal Information. We may disclose Personal Information to other trusted third party service providers or partners for the following purposes:
In addition, we may transfer or disclose Personal Information to our subsidiaries and other affiliated companies.
Legal basis for processing
Processing of Personal Information is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and to comply with our legal obligations.
Where we rely on your consent to process your Personal Information, you have the right to withdraw or decline consent at any time. Where we rely on our legitimate interests to process your Personal Information, you have the right to object.
If you have any questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us through the contact details available below.
Since we operate globally, it may be necessary to transfer data, including Personal Information, to countries outside the European Union. In these instances, we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.
Rights under the GDPR
You may contact us at any time and request:
Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
If you wish to raise a complaint on how we have handled your Personal Information, you can contact our Data Protection Officer who will investigate the matter. Our Data Protection Officer can be contacted at firstname.lastname@example.org.
If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws and regulations, you can file a complaint to the applicable supervisory authority.
Collecting Personal Information
In the preceding twelve (12) months, we have collected the following categories of Personal Information:
|Category of Personal Information Collected||Personal Information Collected||Sources of Personal Information|
|A. Identifiers||Full name, email address, postal address, IP address, account name, MAC, UDID||Directly from consumers upon subscription.|
Directly from consumer’s activity on our Website/Services by cookies or other tracking technologies.
From third parties that interact with us, including social networks and other publicly available sources.
|B. Personal Information Categories listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e))||Name, address, place of employment|
|D. Commercial Information||Records of products or Services purchased by us||From our databases of historical transactions.|
|F. Internet or Other Electronic Network Activity Information||The referring page that linked you to our Websites, interaction with our Websites||Directly from consumer’s device by using cookies or other tracking technologies.|
|G. Geolocation Data||Physical address||Directly from consumers by using IP address, or as directly submitted by the consumer, or as made available on publicly available sources.|
|I. Professional or employment-related information||Place of employment and role||Directly from consumers through correspondence or contracts.|
From Customer’s website, social media page or other publicly available resources.
Sharing Personal Information
We disclose your Personal Information to third parties for a business purpose (as it is defined under the CCPA). When we disclose Personal Information for a business purpose, we enter into a contract that describes the purpose and requires both parties to keep that Personal Information confidential and not use it for any purpose except in the performance of the contract.
In the preceding twelve (12) months, we have disclosed the above-mentioned categories of Personal Information with the following categories of recipients for a business purpose:
Selling Personal Information
We do not and will not sell (according to the CCPA definition of a “sale”) your Personal Information to third parties and businesses for commercial purposes.
In the preceding twelve (12) months, we did not sell any Personal Information third parties or businesses for commercial purposes.
Rights under the CCPA
Access to Personal Information
You may request that we disclose to you the categories and specific pieces of Personal Information that we have collected about you, the categories of sources from which your Personal Information is collected, the business or commercial purpose for collecting your Personal Information, the categories of Personal Information that we disclosed for a business purpose, any categories of Personal Information about you that we sold, the categories of third-parties with whom we have shared your Personal Information, and the business or commercial purpose for selling your Personal Information, if applicable.
You have the right to request that we delete any Personal Information collected from you and retained, unless retaining the information is necessary for us or for our service providers to:
Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers, subcontractors and consultants to delete) your Personal Information, unless an exception applies.
Exercising your rights
You can exercise your rights (such as access and deletion) by submitting a verifiable consumer request to our email address: email@example.com.
Only you or a person authorized to act on your behalf may make a consumer request related to your Personal Information.
The request must:
You may only request a copy of your data twice within a 12-month period.
If you have any general questions about the Personal Information that we collect about you and how we use it, please contact us at firstname.lastname@example.org.
Response timing and format
Our goal is to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing within the 45 days period. If you are a User or Customer, we will deliver our written response to your through your Customer account. If you are a Website visitor, we will deliver our response by mail or electronically, at your option. Any disclosures we provide will cover only the 12-month period preceding the request. If reasonably possible, we will provide your Personal Information in a format that is readily useable and should allow you to transmit the information without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
In case of rejection, the response we provide will explain the reasons for which we cannot comply with your request.
Please note that these CCPA rights are not absolute and requests are subject to any applicable legal requirements, including legal and ethical reporting or document retention obligations.
You can designate an authorized agent to make a request under the CCPA on your behalf if:
If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, please mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf using the contact information below.
If you provide an authorized agent with power of attorney pursuant to Probate Code §§ 4000–4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
The following provisions apply for all Personal Information processed by us.
We retain the information that we collect from Customers and Users for as long as needed to provide our Services and to comply with our legal obligations, resolve disputes and enforce our agreements (unless we are instructed otherwise). Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing Customers’/Users’ Personal Information, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We take great care in implementing and maintaining the security of the Logz.io Platform, your information and End-User Data. We employ industry standard procedures to ensure the confidentiality, integrity, and availability of our Customers’ systems and End-User Data, the safety of your Personal Information and prevention of unauthorized use of any such information.
However, we cannot guarantee that hackers or unauthorized personnel will not gain access to information despite our efforts. You should note that by using our Services, your information will be transferred through third party infrastructures which are not under our control. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information and End-User Data, we cannot guarantee its absolute security.
We may use a third-party advertising technology to serve advertisements when you access the Website or when you visit other sites. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
We may use your Personal Information, such as your full name, email address, etc. ourselves or by using our third-party partners for the purpose of providing you with promotional materials, concerning our Services.
Out of respect to your right to privacy, we provide you within such marketing materials with means to decline receiving further marketing offers from us. In addition, at any time, you may request to unsubscribe and discontinue receiving marketing offers by sending us a blank message with the word “remove” to email@example.com.
Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
The Services are not designated to individuals under the age of 16. If you are under 16 you should not use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information which is collected from you by us. In the event that we become aware that an individual under the age of 16 shared any Personal Information, we will discard such information. If you have any reason to believe that a minor shared any information with us, please contact us at firstname.lastname@example.org.
If you have any general questions regarding the Services or the information that we collect about you and how we use it, please contact us at email@example.com or through the following contact details:
28 Ha’arba’a St.,
Tel Aviv, Israel, 6473925
If you reside in the EU, you may also approach our representative in the UK:
Logz.io UK Limited
37 Broadhurst Gardens
London, United Kingdom