Logz.io SLA

Target Uptime Availability – offered only to Logz.io’s paying customers

Logz.io will use commercially reasonable efforts to make the Logz.io Platform available with an uptime of 99.8% per month, as measured by Logz.io (“Uptime”). “Uptime” means that the Logz.io Platform is available 24 hours per day, 7 days per week, excluding any scheduled and unscheduled maintenance time to implement updates, upgrades or other modifications (“Downtime”). The Logz.io Platform Downtime metric is targeted at 0.2% per month, as measured by Logz.io, which reflects the total number of minutes that the Customer cannot access the Logz.io Platform. 

Scheduled downtime– Logz.io shall give at least eight (8) hours’ notice (including via the Logz.io Platform) for any routine maintenance services required to maximize performance, on an as-needed basis. Logz.io shall schedule such maintenance, to the extent reasonably practicable, during weekend hours. No notice will be provided by Logz.io in the event of emergency maintenance.

Unscheduled downtime– any unavailability caused by circumstances beyond Logz.io’s reasonable control, including without limitation, Force Majeure events, computer, telecommunications, Internet service provider or third party hosting facility failures, delays involving hardware, software or power systems not within Logz.io’s possession or reasonable control, and denial of service attacks, any problems resulting from Customer’s or any third party’s acts, errors or omissions or any systems not provided by Logz.io.