Committed to Observability Excellence:’s Open 360 Observability Platform Takes Home Over a Dozen Winter G2 Badges

As we continue to iterate and help organizations meet their observability goals, is thrilled to announce we’ve earned over a dozen Winter 2023 G2 Badges for our Open 360™ essential observability platform!

G2 Research is a tech marketplace where people can discover, review, and manage the software they need to reach their potential. Here are the Winter 2023 G2 Badges we’ve taken home for Application Performance Monitoring (APM) and Log Analysis:


  • High Performer: Overall
  • High Performer: Mid-Market
  • Easiest to Use: Mid-Market
  • Easiest Setup: Mid-Market

Log Analysis

  • Leader: Overall
  • High Performer: Overall
  • High Performer: EU
  • High Performer: EMEA
  • High Performer: Mid-Market (EMEA)
  • Easiest Setup: Small Business
  • Highest User Adoption: Mid-Market
  • Easiest to Do Business: Small Business

We’re also thrilled to take home a new badge for Fastest Implementation for Cloud Infrastructure Monitoring!

It’s fantastic to see market validation for how we’re approaching providing essential observability to our customers, and that we’re giving them what they need to succeed. The Open 360 platform aims to be a high-performing, easy-to-implement and use solution that brings together all your best tools in one observability platform.

It’s also great to see customers relying on us for their APM needs. We’ve recently announced the addition of App 360 to the Open 360 platform—this solution is our born-in-the-cloud, modern take on APM that’s purpose-built for microservices and monitoring cloud workloads. 

With App 360 customers can get full visibility into application health, easily surface production issues and quickly drill into root causes, with detailed topology mapping and automated OpenTelemetry configuration. Here’s a technical deep-dive on how App 360 works.

As noted by our new badges above, customers have lots of great things to say about using the Open 360 platform, and the support they receive while using it. 

We’ve built our Customer Support service to be an extension of your own team’s observability expertise. We can provide immediate help implementing best practices and overcoming technical roadblocks including sending data, setting up dashboards or alerts, and other tasks.

Support can also help with some of your most-needed observability tasks. Your log and security data can be parsed by engineers in minutes thanks to our parsing-as-a-service capabilities.

Any disruption to your business can hurt your bottom line significantly. We make it easy for you to get the support you need—just click the chat button within the product. Our median response time is 40 seconds.

You don’t have to take our word for it when it comes to the level of Customer Support we provide. Below is a look at what several customers have had to say about our support in their reviews left on G2.

Here’s What Customers Say About Our Us on G2!

“Their visualization builder is also super simple to access, but very powerful and flexible! Even better, their support is always responsive and super helpful. Logz allows us to index/analyze our data at an affordable price point where we’re not having to stress as much about how much data we’re sending.”

“I really love the fact that the first line support is quick. Whenever I ask them a question (any time a day), I get a response within 5 minutes. And I do get the feeling that the first line support is also really capable of answering your questions.”

“A level of support which will simply blow your mind.”

If you want to experience’s mind-blowing customer support yourself, get started with the Open 360 platform today by signing up for a free trial.

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