AWS Marketplace features the Logz.io Open 360® Observability Platform in its guide to agentic root cause analysis and incident response. The article is part of an AWS-authored DevOps series that shows how engineering teams can use third-party AI tools alongside AWS services.
The walkthrough follows a simulated incident in which a customer reports a “service unavailable” error. An initial search returns more than a thousand log entries. Further queries narrow the impact to frontend containers running on Amazon Elastic Kubernetes Service (Amazon EKS). After about two hours of manual troubleshooting, the investigation points to communication between services, with the exact issue still unresolved.
The Logz.io AI Agent analyzes when and where the errors occurred and links them to calls from the frontend containers to the Recommendations API. AWS reports that the agent completed its analysis in under a minute. It suggested checking the recommendations service, reviewing service discovery settings, and examining the service logs.
Open 360® is Logz.io’s cloud-native observability platform that brings logs, metrics, and traces together and uses OpenTelemetry to standardize data collection.
Read the AWS Marketplace guide for the step-by-step investigation.
About AWS Marketplace
AWS Marketplace is a curated digital catalog where customers can discover, purchase, deploy, and manage third-party software, data, and services. The guide lists Logz.io Open 360® among its featured tools.
About Logz.io
Logz.io helps engineering teams monitor, troubleshoot, and secure cloud environments at scale. Its Open 360® platform gives teams a unified view of logs, metrics, traces, and security data. OrionIQ is Logz.io’s agentic observability platform, with AI agents that investigate incidents, triage alerts, and drive remediation.
Learn more at logz.io or book a demo.
