Real-world Observability AI: An Interactive Chat with IQ Assistant

There’s so much hype around the use of AI in observability — but how does that translate into making tangible progress with your day-to-day tasks? 

At we’ve introduced an AI-based chatbot assistant to the Open 360™ platform that automatically delves into your stack, fine-tunes your workflows and enables conversation directly with your systems and data.

In our recent live webinar we dove into the transformative potential of Observability IQ Assistant, this innovative tool based in generative AI and designed to immediately accelerate and enhance your observability practices. The session was interactive and user-driven by design, focusing on how IQ Assistant can streamline the process of identifying and addressing issues in your system by simply asking questions that relate directly to your current objectives.

You can watch the full webinar replay below.

AI’s Growing Role in Observability Technology

Just to set the tone, we first highlighted the pervasive influence of AI across various industries, emphasizing its role in driving productivity and transforming technology. For managing and analyzing large data sets, AI is becoming increasingly important, which is where it fundamentally changes the conversation around advancing observability practices.

“One of the things that AI is very good at doing is providing a deep level analysis in a very short amount of time,” Spencer said. “So when we talk about observability, really it’s just large data sets that we can use to disseminate problems that we’re having in our environments. So naturally, AI, at least in the observability space, is going to be kind of revolutionary in that regard because obviously we want to disseminate the information as quickly as possible.”

During the demonstration portion of the webinar, we shared practical examples of how Observability IQ Assistant can help you quickly identify and resolve issues. We showed how the tool uses generative AI to chat with your data, providing deep analysis and actionable insights without the need to manually sift through vast amounts of information. In general this demonstrated how these existing AI capabilities can rapidly transform your approach to analysis and troubleshooting.

The live demonstrations specifically showed how the tool can pinpoint issues within an application by analyzing logs, metrics, and traces, and then providing immediate, relevant context, and next steps. We further highlighted the tool’s ability to understand and respond to natural language queries, making it easier to diagnose problems and generate alerts.

What the Audience Had to Say About AI and Observability

Throughout the webinar, we conducted several polls to gauge the audience’s experiences and expectations with AI in observability. Key insights included:

  • A significant portion of the audience is planning to implement AI in their observability practices.
  • Root cause analysis and cross-referencing observability data were identified as major pain points.
  • There’s general confidence in AI’s potential to address these challenges, though some skepticism remains, particularly among engineers.

To keep the program as interactive as possible, we addressed several audience questions, ranging from how to enable Observability IQ in our new Explore log management interface, to whether metrics, events, and logs are used to train the AI for insights. These discussions hopefully provided deeper insights into the tool’s functionality and potential applications.

See Observability IQ in Action For Yourself

As we discussed in the program, maintains that by leveraging generative AI to shift your overall approach to observability strategy and process, organizations can quickly move from traditional dashboarding and manual analysis to a more interactive and efficient approach.

As we continue to develop and refine Observability IQ, we are committed to providing targeted capabilities that not only meet but exceed your observability requirements, simplifying critical processes and making the entire practice of observability easier and more efficient. 

Stay tuned for more updates and features as we strive to make your experience even better. You can learn more in our product documentation here as well.

In the meantime, you can sign up for a free trial of Open 360 today.

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