From 10,000 Alerts a Day to Autonomous NOC Triage: ThetaRay in Their Own Words

At a certain scale, alert volume stops being a people problem and becomes an architecture problem. ThetaRay reached that point and rebuilt their NOC operations around AI-driven triage using Open360 AI and OrionIQ agents to address it.

In this fireside chat, Alex Glushenkov and Yossi Cohen tell that story in their own words.

What you’ll come away with:

• How ThetaRay approached agent scoping and sequencing using OrionIQ in a high-volume NOC environment
• Where human judgment still belongs in an autonomous triage system and how they’ve built feedback loops around it
• What the operational shift looked like once the system was running, across team responsibilities, visibility, and customer service quality

Speakers:

​ThetaRay:
Alex Glushenkov, SVP Customer Engineering
Yossi Cohen, Senior AI and Operations Engineer

​Logz.io:
David Lotan Bolotnikoff, VP Product
Gali Mounis, Enterprise Account Manager