AI, backed by supervised machine learning, models analyst actions to speed MTTR and close the observability talent gap.

BOSTON and TEL AVIV, May 31, 2023—, provider of the industry’s most efficient, simple-to-use observability platform, based on open source, today announced the general availability (GA) of its new Alert Recommendations capability in the Open 360 platform.

Based on patent-pending technology, the Alert Recommendations feature automates knowledge creation for organizations by capturing the investigative approach of highly trained engineers receiving alerts. Alert Recommendations specifically employs AI to model the steps of platform users as they carry out their work, using that input to recommend alert response steps during subsequent investigations. Based on a supervised machine learning model, this new capability is now available to Open 360 users in GA after building significant intelligence from customers in early access.

Previously, the industry trend was for engineers to document and share response steps in  runbooks to speed remediation. But that process has proven to be ineffective, especially as teams grow and top engineering talent becomes harder to come by. Maintaining runbooks typically requires significant manual work, and the speed of modern production environments makes it increasingly difficult for this type of guide to be adequately maintained and enforced.

Algorithm Adapted to the Reality of Engineers’ Investigative Path
With Alert Recommendations, the runbook concept is being adapted to address the dynamic nature of today’s environments, creating automation using supervised machine learning. Now, every time there is a new investigation, Open 360 automatically monitors the investigative path of different team members and identifies which steps resulted in the fastest time to resolution. The methods with the best Mean Time to Recovery (MTTR) results are identified, and an automated path is then created for subsequent alerts, eliminating the need for laborious documentation or inefficient actions.

With engineering teams that vary in their degree of expertise, Alert Recommendations also creates a critical knowledge base and automated path that eliminates multiple steps, condensing the timeframe from when the alert is first received to the first investigative action. Valuable engineering resources are optimized while MTTR is reduced.

MTTR is Increasing with Wide Adoption of Kubernetes
According to the 2023 DevOps Pulse Survey, MTTR has steadily increased within organizations—after a 10% increase from last year, 75% of respondents now say it’s taking them hours to resolve production issues. Only 14% of respondents are satisfied with their current MTTR, indicating a strong need for improvement. And within the rapidly growing microservices and Kubernetes segment, over 41% of survey respondents cited monitoring and observability of Kubernetes as a primary challenge of running it in production, a 10% increase over last year.

The survey finds the biggest issue facing today’s monitoring and observability teams is that MTTR continues to increase, taking more than a few hours for over 73% of respondents, up noticeably from 64% in 2022 and dramatically from only 47% in 2021. The Alert Recommendation capability is coming at an important time in the evolution of AIOps.

“The Alert Recommendations capability represents the future of AIOps, making it possible for users and platforms to automate even more of the work that currently consumes so much time and so many resources,” said Asaf Yigal, CTO and co-founder of “Organizations with limited human resources need efficient and reliable tools to translate their observability data into simpler, more actionable insights. With this capability, the Open 360 platform harnesses the actions of highly skilled engineers while reducing remediation time.”

About the Open 360 Platform
Open 360 is’s observability platform which unifies log, metric and trace analytics. It provides a 360 degree view of production health and performance, and it’s built around the leading open source observability technologies including OpenSearch, OpenTelemetry, Prometheus and Jaeger. enhances these technologies to make them easier to use, to reduce the total cost of ownership of observability, and to reduce MTTR.

Get started with a free 14-day trial of the Open 360 platform today.

About helps cloud-native businesses monitor and secure their environment. Our Open 360 Platform turns observability from a high-cost, low-value burden to a high-value, cost-efficient enabler of better business outcomes by combining and extending familiar, powerful and relevant Open Source capabilities across Logs, Metrics and Traces – complemented by security monitoring in the form of cloud-based SIEM.

Now developers and engineers can employ an end-to-end, cloud-native observability stack built on scalable and easy-to-use Open Source using a single UI and unified agent – at a cost that anyone can afford. Unlock proactive troubleshooting, faster product delivery and a fully supported SaaS observability platform, all while compounding efficiencies in time and cost.

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