Dear Valued Customer,
I am writing to you today due to the difficult events taking place in our home country, Israel. The aim of this letter is to ease any concerns you may have about the continuity of our services.
Aside from the safety and well-being of our employees in Israel and around the world, our number one priority is to ensure that you continue to receive the exceptional service you have come to expect from Logz.io.
Logz.io has a robust and well-tested business continuity plan (BCP) in place – it was designed to ensure the uninterrupted operation of our services, regardless of the circumstances. This plan includes contingencies for a range of potential scenarios. I am confident in our team’s ability to maintain the high-quality service you rely on.
Our support and production engineering teams are globally distributed, spanning from Tel Aviv to Europe, and the East and West coasts of the United States. This global presence ensures that we are always available to you, providing round-the-sun support and service.
Our management team is also globally dispersed, allowing for continuous leadership and strategic decision-making. This distributed model fosters resilience and adaptability, ensuring that we can efficiently navigate any challenges that may arise.
Furthermore, Logz.io’s infrastructure is hosted on global data centers through AWS and Azure, providing us with unparalleled stability and security. This ensures that our service remains reliable and accessible, wherever you are.
Thank you for your continued support. As always, if you have any questions or need further information, please do not hesitate to reach out to us. Your success is our success, and we will continue to work tirelessly to ensure we provide you with the best service possible.
Best regards,
Tomer Levy
CEO, Logz.io