Senior Customer Success Engineer

Full-Time / Sales / Tel Aviv, Israel

About Logz.io

Let’s make machine data meaningful, together! Logz.io is the only cloud-native observability platform based on the world’s most popular open-source software. We are customer-obsessed, work hard and have a team culture that is both entrepreneurial, professional, and fun. The Senior Customer Success Engineer is a technical customer management role in which you will own a long-term relationship with our top logos.

Responsibilities

  • Work very closely with our top customers to make sure that they gain value and value realization from our product and are satisfied with the overall service that we provide.
  • Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
  • Train and coach customers to a successful onboarding process and ongoing usage.
  • Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
  • Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved.
  • Advocate internally for customer needs – be the technical voice of the customer within Logz.io.
  • Requirements

  • 5+ years of experience as a Customer Success Engineer / Post-Sale Engineer / Technical Account Manager.
  • Leading E2E, customer facing activities with C-Level executives in Global 5000 customers.
  • Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand manner.
  • Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis.
  • Strong written and verbal communication skills in English, as well as business and technical acumen.
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
  • Travel up to 20%.
  • Work Monday to Friday.
  • BA/BSc degree in Software Engineering, Computer Science, or equivalent experience.
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