Customer Success Engineer

Full-Time / Sales / Boston, MA

About Logz.io

Let’s make machine data meaningful, together! Logz.io provides the world’s most popular open-source log analysis platform, ELK (Elasticsearch, Logstash and Kibana), as a simple, fast, secure and scalable service on the cloud. We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos.

Responsibilities

  • Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide.
  • Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs.
  • Train and coach customers to a successful on-boarding process and ongoing usage.
  • Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
  • Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
  • Advocate internally for customer needs – be the technical voice of the customer within Logz.io.
  • Requirements

  • 2+ years of experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer.
  • Leading E2E, customer facing activities with C-Level executives in Global 5000 customers.
  • Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
  • Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis.
  • Strong written and verbal communication skills in English, as well as business and technical acumen.
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
  • Travel up to 20%
  • BA/BSc degree in Software Engineering, Computer Science or equivalent experience