Technical Writer

Full-Time / Product / London, United Kingdom

About Logz.io

If you are a tech savvy and love writing, we want to talk to you! Logz.io is currently building the most advanced observability analytics SaaS platform in the market, based upon popular, cutting edge, open source technologies and our Integration group is looking for a talented writer with a solid background in tech and B2B.

Responsibilities:

  • Preparing instruction manuals, journal articles, and other supporting documents to communicate complex and technical information more easily.
  • Work with technical staff to make our integrations easier to use and thus need fewer instructions.
  • Organize and write supporting documents for integrations and API.
  • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding.
  • Assist with standardizing content across platforms.
  • Create informational notifications, operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” artifacts to help technical support staff, consumers, and other users within the department.
  • Manage the docs like code.
  • Work with computer hardware engineers, scientists, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing.
  • Analyze customers interaction with our docs using Google Analytics and/or Hotjar to improve our integrations and documentation.
  • Qualifications:

  • Must have knowledge and background in Devops.
  • Ability to see the big picture and proven track record of writing concepts and tasks from scratch.
  • Strong initiative and ability to work independently with limited direction.
  • Proven technical writing experience including experience writing for a developer audience .
  • Experience documenting APIs using Markdown, CSS, JavaScript, Jekyll, Contentful or related technologies.
  • Ability to go and find out not only how something works, but also when and why to use a particular configuration/setting.
  • Experience with source control tools (Git or Perforce) and bug tracking/collaboration tools (GitHub/Jira/Confluence).
  • BA/BS or equivalent experience required.
  • We cannot provide any work visa for this role.