Strategic Account Manager, EMEA

Full-Time / Sales / London, United Kingdom

About is breaking the mold of what data intelligence is! As one of the hottest start-ups, our customer base is growing rapidly. We are looking for savvy sales professionals who want to define, experience and achieve success at If you are hungry for your next opportunity, then stop clicking around because we have an outstanding role for you!   We want to make telemetry data meaningful, together! is a cloud-native observability platform providing unified monitoring, troubleshooting, and security for modern DevOps teams and engineers. We empower engineers to find and resolve production issues faster by offering the world’s most popular and familiar open source monitoring tools–ELK, Grafana, and Jaeger–in a single, easy to use, and powerful tool purpose-built for monitoring distributed cloud environments. Open source use is growing rapidly and so is is looking for a Strategic Account Manager to join our Account Management Team in our Reading, England office. Reporting directly to the Vice President of Account Management, you will foster and build meaningful business relationships across complex, distributed organizations. You are a master at creating long lasting partnerships and have a growing curiosity about technology. This is an outstanding opportunity for you to level up your career!

In this role you will:

  • Serve as the primary point of contact for a significant portfolio of paying customers
  • Focus on strategic account growth by creating new upsell and cross-sell opportunities
  • Develop and maintain strong relationships to ensure contract renewals
  • Accurately forecast and maintain a quarterly revenue and renewals pipeline
  • Regularly explore new customer requirements to consistently deliver value through the platform
  • The role includes close work with the product, customer success and support teams
  • This is a senior role and requires a candidate that is always prepared to take the initiative, advocate for the customer and own the entire sales cycle
  • You must have:

  • 8+ years experience in SaaS sales or customer success management
  • Proficiency in Salesforce and taking a process driven approach to sales
  • Knowledge of DevOps, cloud, and log analytics  – big plus!
  • Proven track record of overachievement in closing deals via phone, email, and web-meetings.
  • Ability to travel to client sites