Sales Engineer

Full-Time / Sales / Boston, MA

About Logz.io

Let’s make machine data meaningful, together! Logz.io provides the world’s most popular open-source log analysis (ELK), infrastructure monitoring (Prometheus / Grafana), distributed tracing (Jaeger), and Cloud SIEM platform, as a simple, fast, secure and scalable SaaS solution from the cloud. The Sales Engineer is a key member of the Sales organization aligning our observability technologies with the needs of our prospective customers.  We are looking for a seasoned, hard-working, smart and over-achieving customer facing sales engineer who has a passion for defining, selling, and helping our prospective customers deploy our technology solutions. The Sales Engineer is a strong technical role that is expected to professionally and accurately present technical presentations and demonstrations across the full array of buyers, from DevOps Engineers up to and including the CTO of both SMB and larger commercial accounts.

Responsibilities

  • Support sales executives with solution selling into prospect account base, either in a 1:1 or sales team model
  • Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
  • Engaging with prospective DevOps customers while understanding their day-to-day roles, responsibilities, activities, environment, tools, etc
  • Successfully match customer pain/requirements to proposed solutions
  • Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
  • Manage all technical aspects of RFP / RFI responses
  • Effectively communicate customer needs to the R&D teams for future product enhancements
  • Effectively define customer success and on-board customers ensuring adoption, and renewal
  • Collect and document competitive intelligence
  • Requirements

  • 2 to 4 years as a B2B Sales or Pre-Sales Engineer, or 4 to 6 years as a B2B Customer facing engineer in a sales or services role (TAM, Post-Sale Engineer, Solution Architect etc.)
  • Basic understanding of the software development life cycle and CI/CD pipeline
  • A broad background in technical infrastructure, including servers, networking devices, and storage
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Ability to work for a dynamic, technical organization with a rapidly expanding customer base.
  • Domain knowledge and experience in any of the following areas: Log Management and Log Analysis, Big Data (from a data management perspective), Security and Networking, Business Intelligence/Web Analytics, Operational Intelligence, AI
  • Can work independently
  • Experience in Technical Sales of SIEM/Security products - a big advantage
  • Travel is not anticipated (post COVID-19) but the qualified candidate will be capable of travel under normal conditions
  • Preferential Skills

  • Candidates with technical sales and/or hands-on experience and/or understanding of/with the following technologies and/or products will be considered better qualified and given preferential treatment for the position.
  • Log Management - e.g. Splunk, Sumo Logic, Elastic, ELK Stack, LogRhythm
  • Infrastructure Monitoring - e.g. Datadog, SignalFX, Prometheus, Grafana, SolarWinds
  • Distributed Tracing - e.g. AppDynamics, New Relic, Dynatrace, Jaeger, Zipkin, Open Telemetry
  • SIEM / Security - e.g. QRadar, Sumo Logic, AlienVault, Exabeam, Fortinet, Rapid7