Customer Marketing Manager


About The Position is currently building the most advanced log analytics SaaS platform in the market, from popular, cutting edge, open source technologies.

We are looking for a highly motivated, passionate, and collaborative Customer Marketing Manager to lead and manage our new customer engagement, communications, and advocacy programs. Reporting to the Director of Product Marketing at, you will:

  • Steer the majority of customer communications, like our newsletter and product updates.
  • Make sure customers are always aware of the latest and greatest in our product and come up with ways to engage them.
  • Lead efforts for putting together a customer advisory council for our Log Analytics, Security, and Metrics products, working with the rest of the team to organize events, solicit feedback, and interact with the product management and product marketing teams.
  • Perform analysis and meet with customers to understand the best way to engage a community. Lead the charge on establishing and growing that community.
  • Segment our customers logically to maximize all of our marketing efforts
  • Build out a customer advocacy program
  • Make sure our customers continue to love us!

Who you are?

  • You are smart, a quick learner, and a self starter - as a key voice to the customer, you'll need to be able to communicate the value of our product with fairly technical customers and send product updates. Being able to learn the technology is important. 
  • You cares deeply about our customer and want to form relationships with them both at the user and the executive level.
  • You are highly organized. We have a lot of customers and so much to do!
  • You can be analytical. You have some experience with marketing technology and can build, measure, and optimize campaigns.

Additional Requirements

  • 3+ years in B2B marketing, customer success and/or account management role
  • Experience working for an enterprise SaaS company
  • Some experience with DevOps technologies or cloud preferred

Additional Info:

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