Customer Marketing Manager

Boston

About The Position

Logz.io is currently building the most advanced log analytics SaaS platform in the market, from popular, cutting edge, open source technologies.

We are looking for a highly motivated, passionate, and collaborative Customer Marketing Manager to lead and manage our new customer engagement, communications, and advocacy programs. Reporting to the Director of Product Marketing at Logz.io, you will:

  • Steer the majority of customer communications, like our newsletter and product updates.
  • Make sure customers are always aware of the latest and greatest in our product and come up with ways to engage them.
  • Lead efforts for putting together a customer advisory council for our Log Analytics, Security, and Metrics products, working with the rest of the team to organize events, solicit feedback, and interact with the product management and product marketing teams.
  • Perform analysis and meet with customers to understand the best way to engage a community. Lead the charge on establishing and growing that community.
  • Segment our customers logically to maximize all of our marketing efforts
  • Build out a customer advocacy program
  • Make sure our customers continue to love us!

Who you are?

  • You are smart, a quick learner, and a self starter - as a key voice to the customer, you'll need to be able to communicate the value of our product with fairly technical customers and send product updates. Being able to learn the technology is important. 
  • You cares deeply about our customer and want to form relationships with them both at the user and the executive level.
  • You are highly organized. We have a lot of customers and so much to do!
  • You can be analytical. You have some experience with marketing technology and can build, measure, and optimize campaigns.

Additional Requirements

  • 3+ years in B2B marketing, customer success and/or account management role
  • Experience working for an enterprise SaaS company
  • Some experience with DevOps technologies or cloud preferred

Additional Info:

Please be aware that this page is for use directly by candidates only. We do not accept resumes from Recruiters and Placement Agencies through this page. If you are a recruiter or placement agency, note that we do not accept charges for unsolicited agency resumes. Logz.io will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with resumes provided through our site, or for resumes otherwise provided to a Logz.io employee from an agency with which Logz.io does not have a written agreement for payment of recruitment fees. By uploading a resume through this site you represent that you are the candidate or are authorized to operate on the candidate’s behalf free of charge to Logz.io.