Customer Success Engineer EMEA

Tel Aviv · Full-time

About The Position

Let’s make machine data meaningful, together! provides the world’s most popular open-source log analysis platform, ELK (Elasticsearch, Logstash and Kibana), as a simple, fast, secure and scalable service on the cloud.

We are customer obsessed, work hard and have a team culture that is both entrepreneurial and fun. This is a customer management role in which you will own the long-term relationship with our customers


  • Work very closely with our customers to make sure that they are happy and gain value from our product
  • Use as a focal point for any tech related matters 
  • Train and coach customers to a successful on-boarding process and ongoing usage
  • Partner with sales on accounts planning and new opportunities
  • Define metrics and ensure that they are successfully achieved
  • Plan, execute and facilitate the customer’s journey
  • Proactively identify opportunities to expand solutions within the customer’s business
  • Advocate internally for customer needs and ensure your individual customer achievements are recognized – be the technical voice of the customer
  • Work with all teams ensuring the utmost customer experience including advocacy, product enhancements, issue resolution, etc. 


  • 3+ years of experience as a Technical Project/ Support / Account / Customer Success Manager with SMB and Enterprise customers
  • Excellent customer facing skills: training, coaching, discussion management, conflict resolution
  • A broad background in technical infrastructure, including servers, networking devices, and storage
  • Domain knowledge and experience in any of the following areas: SaaS services, Cloud Solutions, Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
  • Strong written and verbal communication skills in English, as well as business and technical acumen
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
  • Travel up to 20%
  • Work Monday to Friday
  • BA/BSc degree in Software Engineering, Computer Science or equivalent experience


  • Customer Experience
  • Generate Value for the Customer
  • Customer Renewal and Expansion

Additional Info:

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