Enterprise Customer Success Engineer, UK

London · Full-time · Senior

About The Position

Let’s make machine data meaningful, together! Logz.io provides the world’s most popular open-source log analysis platform, ELK (Elasticsearch, Logstash and Kibana), as a simple, fast, secure and scalable service on the cloud.

We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun. This is a senior technical customer management role in which you will own the long-term relationship with our top Enterprise logos.

Responsibilities

  • Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide.
  • Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs.
  • Train and coach customers to a successful on-boarding process and ongoing usage.
  • Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
  • Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
  • Advocate internally for customer needs – be the technical voice of the customer within Logz.io.

Requirements

  • 5+ years of experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer.
  • Leading E2E, customer facing activities with C-Level executives in Global 5000 customers.
  • Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
  • Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis.
  • Strong written and verbal communication skills in English, as well as business and technical acumen.
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
  • Travel up to 20%
  • BA/BSc degree in Software Engineering, Computer Science or equivalent experience

Goals

  • Customer Experience
  • Generate Value for the Customer
  • Customer Renewal and Expansion

Additional Info:

Please be aware that this page is for use directly by candidates only. We do not accept resumes from Recruiters and Placement Agencies through this page. If you are a recruiter or placement agency, note that we do not accept charges for unsolicited agency resumes. Logz.io will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with resumes provided through our site, or for resumes otherwise provided to a Logz.io employee from an agency with which Logz.io does not have a written agreement for payment of recruitment fees. By uploading a resume through this site you represent that you are the candidate or are authorized to operate on the candidate’s behalf free of charge to Logz.io.

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