Sr. Customer Success Engineer (Post-Sales)

Boston · Full-time

About The Position

Let’s make machine data meaningful, together! provides the world’s most popular open-source log analysis platform, ELK (Elasticsearch, Logstash and Kibana), as a simple, fast, secure and scalable service on the cloud.

We are customer obsessed, work hard and have a team culture that is both entrepreneurial and fun. This is a customer management role in which you will own the long-term relationship with a number of key customers.


  • Work very closely with our customers to make sure that they are happy and gain value from our products
  • Use as a focal point for any tech related matters
  • Train and coach customers to a successful onboarding process and ongoing usage
  • Partner with sales on accounts planning and new opportunities
  • Define metrics and ensure that they are successfully achieved
  • Plan, execute and facilitate the customer’s journey and contract renewal
  • Proactively identify opportunities to expand solutions within the customer’s business
  • Advocate internally for customer needs and ensure your individual customer achievements are recognized
  • Work with all teams ensuring the utmost customer experience including advocacy, product enhancements, issue resolution, etc.
  • Lead cross organizational processes, programming and documentation projects as required


  • 5+ years of experience as a Technical Project/ Support / Account / Customer Success Manager with SMB and Enterprise customers
  • Excellent customer facing skills: training, coaching, discussion management, conflict resolution
  • A broad background in technical infrastructure (AWS, Azure, GCP, Docker, Kubernetes), including servers, networking devices, and storage
  • Domain knowledge and experience in any of the following areas: Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI
  • Domain knowledge and experience in Security- an advantage
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Strong written and verbal communication skills, as well as business and technical acumen
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
  • Travel up to 20%

Additional Info:

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