Let’s make machine data meaningful, together! Logz.io provides the world’s most popular open-source log analysis platform, ELK (Elasticsearch, Logstash and Kibana), as a simple, fast, secure and scalable service on the cloud.
We are customer obsessed, work hard and have a team culture that is both entrepreneurial and fun. This is a customer management role in which you will own the long-term relationship with a number of key customers.
Work very closely with our customers to make sure that they are happy and gain value from our products
Use as a focal point for any tech related matters
Train and coach customers to a successful onboarding process and ongoing usage
Partner with sales on accounts planning and new opportunities
Define metrics and ensure that they are successfully achieved
Plan, execute and facilitate the customer’s journey and contract renewal
Proactively identify opportunities to expand Logz.io solutions within the customer’s business
Advocate internally for customer needs and ensure your individual customer achievements are recognized
Work with all Logz.io teams ensuring the utmost customer experience including advocacy, product enhancements, issue resolution, etc.
Lead cross organizational processes, programming and documentation projects as required
5+ years of experience as a Technical Project/ Support / Account / Customer Success Manager with SMB and Enterprise customers
A broad background in technical infrastructure (AWS, Azure, GCP, Docker, Kubernetes), including servers, networking devices, and storage
Domain knowledge and experience in any of the following areas: Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI
Domain knowledge and experience in Security- an advantage
Ability to creatively explain and present complex concepts in an easy to understand manner
Strong written and verbal communication skills, as well as business and technical acumen
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
Travel up to 20%
Please be aware that this page is for use directly by candidates only. We do not accept resumes from Recruiters and Placement Agencies through this page. If you are a recruiter or placement agency, note that we do not accept charges for unsolicited agency resumes. Logz.io will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with resumes provided through our site, or for resumes otherwise provided to a Logz.io employee from an agency with which Logz.io does not have a written agreement for payment of recruitment fees. By uploading a resume through this site you represent that you are the candidate or are authorized to operate on the candidate’s behalf free of charge to Logz.io.
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